Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

These terms and conditions are in place for your protection. Here we detail our commitment to you and provide a few simple guidelines to make your purchase as smooth as possible. Your order constitutes an offer to us to buy a Product or Products and is a binding contract. By purchasing goods from Bathshack.com you are agreeing to be bound by these terms. If you do not agree to these terms and conditions, please do not use this site.

Order Acceptance and Processing

After placing an order we will process your credit or debit card, or obtain funds from your PayPal Account, for payment. As soon as we have received authorisation for the payment from your card provider or PayPal we will begin to process your order through our system and we will send you an email acknowledging receipt of your order. This email constitutes acceptance by us and at this point a contract is formed between us. It is our policy to charge card for payment upon taking an order even if the goods are not immediately available for shipment.

Changes to an order once processed will incur an admin fee.

Delivery of Goods

The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be affected in one or more installments. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of £20.00.

If you or whomever you have appointed to receive delivery are not available to receive the delivery on the assigned day and the courier has attempted to make delivery you are now liable for the additional re-delivery charge and goods will not be re-delivered until this fee has been paid.

  • If your pallet or parcel is visibly damaged, please DO NOT accept delivery.
  • If the courier will not wait for the goods to be checked DO NOT sign for your delivery.
  • It is advisable that 2 persons un-wrap the pallet.

Please Use Caution when un-wrapping the pallet(s) as items may have become unsteady during transit.

You or whomever you have instructed to receive your delivery must open and check your order for damages prior to signing any paperwork from the courier – in the unlikely event that an item(s) has been damaged note this on the courier's POD (Proof of Delivery) – ‘DAMAGED’ along with product description. You agree to indemnify us in full for any losses we suffer as a result of your failure to comply.

Claims for damages will not be accepted if this has not been completed.

You or whoever you have instructed to receive your delivery is required to sign Proof of Delivery and detail any damages at this point – the words 'unexamine'’ or 'unchecked' will not be accepted as a conditional signature. Any signature on delivery paperwork is accepting that the goods arrived without obvious external damage to the packaging and later claims for damage will not be considered.

Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items. For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery.

The delivery drivers are not insured to assist with the unpacking of deliveries. The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. If you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver being unable to drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large or very large item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)

Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.

DO NOT arrange for a plumber to install the items until after they have been delivered and checked for discrepancies and to make sure they are undamaged.

In the unlikely event that an item has been damaged in transit please contact Bath Shack within 48 Hours of receiving your delivery to ensure that you are provided with the replacement as soon as possible.

Once you have taken receipt of your delivery you or whomever you have assigned must thoroughly check the contents of your order to ensure that you have received all the items you have purchased.

In the unlikely event that an item has been missed in your order please contact Bath Shack with 24 Hours of receiving your delivery. We will not accept liability for any shortages if they are not reported within this period.

All Claims for Missing items or Damages must be sent via email within the time allocated to info@bathshack.com, along with images clearly showing the damage.

PLEASE NOTE THE CONDITIONS ABOVE MUST BE STRICTLY ADHERED TO, AS BATHSHACK WILL NOT ACCEPT LIABILITY FOR ANY DAMAGED OR MISSING ITEMS IF THE ABOVE CONDITIONS HAVE NOT BEEN FOLLOWED.

Pricing Errors

In the event that there is a pricing error on the website then Bathshack will not be bound to honour any orders made at that price.

Disclaimers and Limitations

on WWW.BATHSHACK (IRELAND).CO.UK LTD Liability WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, LTD WWW.BATHSHACK (IRELAND).CO.UK LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.

PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

PRODUCTS PURCHASED FROM WWW.BATHSHACK (IRELAND).CO.UK LTD AND RELATED SERVICES, WHICH ARE PROVIDED BY WWW.BATHSHACK (IRELAND).CO.UK LTD, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES.

INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST WWW.BATHSHACK (IRELAND).CO.UK LTD, BUT ONLY AGAINST THE PERSON GIVING THEM.

WWW.BATHSHACK (IRELAND).CO.UK LTD ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR BATHROOM INSTALLATION.

ALL STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A CORGI REGISTERED GAS INSTALLER OR A MEMBER OF THE INSTITUTE OF PLUMBING. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF WWW.BATHSHACK (IRELAND).CO.UK LTD WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL.

WWW.BATHSHACK (IRELAND).CO.UK LTD ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE. EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. WWW.BATHSHACK (IRELAND).CO.UK LTD ACCEPTS LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS IF IT ARISES FROM THE NEGLIGENCE OF WWW.BATHSHACK (IRELAND).CO.UK LTD, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF TEN THOUSAND POUNDS (£10,000).

Returns Policy - Faulty Goods

All products supplied by Bath Shack come with a 12 month retailer’s guarantee. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by Bath Shack. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with Bath Shack. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost. In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products.

In the event that you are not satisfied with the service they provide then please contact us and we will endeavor to resolve any problems for you. Please contact info@bathshack.com to discuss any problems.

In the event of a faulty item being installed before reporting it to Bathshack, this will void any warranty provided from the manufacturer and as a result Bathshack will not be able to replace or return the faulty item.

All faults are required to be reported to the manufacturer if you are unable to make contact we will endeavor to assist you but we are not bound to, at this time we will liaise with you in assisting a quick resolution informing you of the individual requirements of the manufacturer, returns are tested and if the item proves not to be faulty when tested you will not be reimbursed for the collection and return of your item, in addition you will be charged any fee deemed by the manufacturer that has been previously arranged, this is in no way part of your contract with Bath shack.

You will be charged the actual cost of the delivery and the collection. For large pallet deliveries please be aware that the actual costs will be considerably higher than those you were originally charged for delivery. If the product has been installed and used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you. If your item has been installed and a fault is reported to the manufacturer they may require a service agent to make contact and check the product onsite - if the product has not been installed to manufacturer’s instructions or has been damaged by misuse this will not be covered by the manufacturer’s warranty and you will be charged for the call out fee and any additional charge deemed by the manufacturer, this in no way affects your contract with Bath shack.

Returns Policy - Changed Your Mind?

If you change your mind about the product when you receive it, you have 7 working days after delivery to return the item for a refund with prior notification via email to info@bathshack.com. If the item is returned to us outside this period up to 28days from dispatch of your order you will be charged a 25% restocking fee, returns are not accepted after the 28 day period.

It is your responsibility to ensure that returned goods reach us in perfect resalable condition, the packaging must not have been opened or marked – All returns are inspected - if the item is returned and not fit for resale (it has in-fact been opened or damaged in return transit) you will not be refunded and required to collect the item or pay for disposal of the product.

 

Returns should be well packed and sent to:

Bath Shack - Returns Inspection Department

Unit 3-4 Graham Industrial Estate

Dargan Crescent

Duncrue

BT3 9LP

 

For large pallet deliveries please be aware that the costs to send them back will be considerably higher than the price you were originally charged for delivery. If you cannot make arrangement to send the item back we can assist but are not bound to. We suggest that you take out carrier insurance on any items you send back to us, if an item has been damaged in return transit we will be unable to refund you.

PLEASE DO NOT WRITE OUR ADDRESS OR ANYTHING ELSE OVER THE PRODUCT PACKAGING AS THIS COULD INVALIDATE YOUR RETURN AND YOU MAY NOT BE REFUNDED

The Consumer Protection (Distance Selling) Regulations 2000 / Returns

Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period", this "cooling off period" is 7 working days starting the day after delivery. Cancellation must either be in the form of email or letter and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). WWW.BATHSHACK (IRELAND).CO.UK LTD. Is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites including as to cookies, personal data, confidential information, or purchases of goods or services. You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.