Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
These terms and conditions are in place for your protection. Here we detail our commitment to you and provide a few simple guidelines to make your purchase as smooth as possible. Your order constitutes an offer to us to buy a Product or Products and is a binding contract. By purchasing goods from Bathshack.com you are agreeing to be bound by these terms. If you do not agree to these terms and conditions, please do not use this site.
NOTE: Before making a purchase, it’s important that you don’t schedule any installation work until your items arrive and have been checked thoroughly by you. We are not liable for any plumbers’ costs, consequential loss or compensation in any way. We require to be notified of any damaged goods within 48 hours of delivery. You may contact us by email to email@example.com, along with images clearly showing the damage
1. Order Acceptance and Processing
After placing an order, we will process your credit or debit card, or obtain funds from your PayPal Account, for payment. As soon as we have received authorisation for the payment from your card provider or PayPal we will begin to process your order through our system and we will send you an email acknowledging receipt of your order. This email constitutes acceptance by us and at this point a contract is formed. It is our policy to charge your card for payment upon taking an order even if the goods are not immediately available for shipment. Changes to an order once processed may incur an additional fee.
2. Description of goods
All images, product descriptions and specifications are for the purpose of giving an approximate description of the products. We always try to insure that this information is regularly updated. However, we advise that you seek technical advice from a qualified source prior to ordering and before any work is carried out.
We will do our utmost to ensure that colours of products represented in photos match as closely as possible to the physical product. However, some colours may vary slightly, this may be due to the way your monitor displays colour or the lighting of the image during the photography process.
3. Made to order products
Made to order products are manufactured to the customer’s specifications and cannot be cancelled, returned or exchanged once ordered unless the item arrives damaged. Bathshack must be advised of any damages within 48hrs of delivery. Delivery times may be slightly longer on made to order products.
4. Pricing Errors
We reserve the right to make adjustments to the price of goods at any time. This can take into account any increase in our supplier’s process or in any tax increases.
In the event that there is a pricing error on the website or in store then Bathshack will not be bound to honour any orders made at that price.
*The use of Promotional codes: Please note only one promo code can be used on valid orders. You cannot use two promo codes in conjunction with each other.
5. Delivery of Goods
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be affected in one or more instalments. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of £20.00.
We aim to deliver stocked products within 2 – 5 working days. However, some items may take longer. Please be aware that the delivery dates given are always estimates and are not exact information.
Any items with express delivery and fast dispatch are usually shipped within 28hrs. However please note, if your order consists of items with express delivery and items with longer lead times your order will take longer to dispatch. We can only ship your order once all the items in your order are ready for dispatch.
If you require items sooner please contact a member of the sales team as we may have alternative options we can offer you to help speed up your order.
Goods are subject to availability and delay in delivery of goods is sometimes out of our control.
We advise against booking any installers, or engaging in preparatory work until you are in full receipt of your goods and you have made an inspection of all items. We will not be liable for any tradesperson costs, consequential loss or compensation in any way.
If you or whomever you have appointed to receive delivery are not available to receive the delivery on the assigned day and the courier has attempted to make delivery you are now liable for the additional re-delivery charge and goods will not be re-delivered until this fee has been paid.
If a pallet or parcel is visually damaged please detail all of this on the Proof of Delivery, we strongly suggest that you take photographs. If necessary you can reject the delivery but you MUST then contact Bathshack on the same day to report this.
Please use caution when un-wrapping the pallet(s) as items may have become unsteady during transit. It is advisable that 2 persons un-wrap the delivery.
You or whomever you have instructed to receive your delivery must remove all outer wrapping and all contents must be checked prior to signing & accepting delivery. If the courier will not wait for the goods to be checked DO NOT sign for your delivery as “Unchecked” you must indicate on the Proof of Delivery “No time given to fully unwrap and check", in the unlikely event that an item(s) has been damaged note this on the courier's POD (Proof of Delivery) – ‘DAMAGED’ along with product description. You agree to indemnify us in full for any losses we suffer as a result of your failure to comply. Claims for damages will not be accepted if this has not been completed.
You or whomever you have instructed to receive your delivery is required to sign a Proof of Delivery and detail any damages at this point – the words 'unexamined'’ or 'unchecked' will not be accepted as a conditional signature. Any signature on delivery paperwork is accepting that the goods arrived without obvious external damage to the packaging and later claims for damage will not be considered.
The delivery drivers are not insured to assist with the unpacking of deliveries. The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver being unable to drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large or very large item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)
All Pallet Deliveries will be kerbside delivery which means that items will be delivered to the nearest kerbside at the shipping address specified. Our kerbside pallet service offers delivery to the kerbside only, couriers will NOT be able to move pallets or goods inside the property.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.
DO NOT arrange for a plumber to install the items until after they have been delivered and checked for discrepancies and to make sure they are undamaged.
In the unlikely event that an item has been damaged in transit please contact Bath Shack within 48 Hours of receiving your delivery to ensure that you are provided with the replacement as soon as possible.
Once you have taken receipt of your delivery you or whomever you have assigned must thoroughly check the contents of your order to ensure that you have received all the items you have purchased.
In the unlikely event that an item has been missed in your order please contact Bath Shack with 48 Hours of receiving your delivery. We will not accept liability for any shortages if they are not reported within this period.
All Claims for Missing items or Damages must be sent via email within the times allocated to firstname.lastname@example.org, along with images clearly showing the damage.
PLEASE NOTE THE CONDITIONS ABOVE MUST BE STRICTLY ADHERED TO, AS BATHSHACK WILL NOT ACCEPT LIABILITY FOR ANY DAMAGED OR MISSING ITEMS IF THE ABOVE CONDITIONS HAVE NOT BEEN FOLLOWED.
If you have any questions regarding your delivery please contact us.
6. Returns Policy - Faulty Goods
All products supplied by Bath Shack come with a 12 month retailer’s guarantee. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by Bath Shack. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with Bath Shack. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost. In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products.
In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you. Please contact email@example.com to discuss any problems.
In the event of a faulty item being installed before reporting it to Bathshack, this will void any warranty provided from the manufacturer and as a result Bathshack will not be able to replace or return the faulty item.
All faults are required to be reported to the manufacturer if you are unable to make contact we will endeavour to assist you but we are not bound to, at this time we will liaise with you in assisting a quick resolution informing you of the individual requirements of the manufacturer, returns are tested and if the item proves not to be faulty when tested you will not be reimbursed for the collection and return of your item, in addition you will be charged any fee deemed by the manufacturer that has been previously arranged, this is in no way part of your contract with Bath shack.
You will be charged the actual cost of the delivery and the collection. For large pallet deliveries please be aware that the actual costs will be considerably higher than those you were originally charged for delivery. If the product has been installed and used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you. If your item has been installed and a fault is reported to the manufacturer they may require a service agent to make contact and check the product onsite - if the product has not been installed to manufacturer’s instructions or has been damaged by misuse this will not be covered by the manufacturer’s warranty and you will be charged for the call out fee and any additional charge deemed by the manufacturer, this in no way affects your contract with Bathshack.
Please note: Clearance items are not eligible for return. Contact a member of the sales team if you need more information before purchasing.
30 Days Returns Policy
At bathshack.com At Bath Shack we want to make your shopping experience to be as enjoyable as possible. In the unlikely event that you wish to return your order please follow the returns process below.
When receiving goods it is the recipients’ responsibility, or whomever they have appointed, to thoroughly check goods for any damage. If an item or the packaging has been tampered with during transit please note this on the delivery docket, take some photos and contact Bath Shack via e-mail to firstname.lastname@example.org within 48 hours.
When a product has been used and is thought to be faulty you must contact Bath Shack, in line with the above Returns Policy – Faulty. Once an item has been returned to our depot we will check the product to confirm if/where the fault lies and agree a solution.
We understand that occasionally an issue may occur with your chosen items and you might wish to cancel your order. If this is the case, please contact us as soon as possible to let us know you wish to cancel your order. In the case that the order has already been processed and shipped it will be the recipients’ responsibility to return the order. In this case the customer is liable to pay return postage/carriage and must ensure the items returned are in full resalable condition with no marks or damage. We recommend that you use a tracked delivery service with a reputable courier/carrier.
Please follow the returns process as detailed below.
- - Only goods in original packaging in a resalable condition will be considered for returns
- - You are responsible for the cost of return via your chosen courier/carrier
- - Made to order items cannot be returned
- - We do not accept returns on any consumables (adhesives, grouts, silicones etc.)
- - Returns will only be accepted within 30 Days of Delivery
- - Return requests will only be processed through our online returns form
- - Returns to Bath Shack Showrooms will be rejected
How to return your order:
1) Request your return authorisation through our online returns form at the bottom of this page (This is the only way to request a return)
2) Once your request has been processed you will be contacted by Bathshack Customer Care to advise approval or rejection of your return.
3) An approved return will be issued with an RAN note (Returns Approval Number) this will be provided to you in a printable format to be attached to your item for return. (Any Item(s) returned without an RAN will be rejected. Please affix this label to your item with CLEAR TAPE ONLY.
4) All items must in original unopened packaging and fit for resale, any items returned which are non-compliant will be rejected. It is your responsibility to return items in good condition and to ensure they are suitably packaged to avoid damage in transit. Bathshack DO NOT offer a free of charge collection service.
5) Items can only be returned to the address provided on the RAN note, please do not attempt to return items to showrooms as they will be rejected.
6) Hand over the goods to your chosen courier/carrier for return to Bath Shack. It is recommended that you use a tracked delivery service with a reputable courier/carrier. Please also advise Bath Shack that the items are on their way by emailing to email@example.com
7) Once we are in receipt of your return, it will be inspected by our returns department and if accepted this will trigger the refund process. Please note this process may take 7-10 days from date of receipt of your item. Please contact firstname.lastname@example.org for more information.
7. Disclaimers and Limitations
WWW.BATHSHACK (IRELAND).CO.UK LTD Liability WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, LTD WWW.BATHSHACK (IRELAND).CO.UK LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.
PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
PRODUCTS PURCHASED FROM WWW.BATHSHACK (IRELAND).CO.UK LTD AND RELATED SERVICES, WHICH ARE PROVIDED BY WWW.BATHSHACK (IRELAND).CO.UK LTD, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES.
INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST WWW.BATHSHACK (IRELAND).CO.UK LTD, BUT ONLY AGAINST THE PERSON GIVING THEM.
WWW.BATHSHACK (IRELAND).CO.UK LTD ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR BATHROOM INSTALLATION.
ALL STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A CORGI REGISTERED GAS INSTALLER OR A MEMBER OF THE INSTITUTE OF PLUMBING. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF WWW.BATHSHACK (IRELAND).CO.UK LTD WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL.
WWW.BATHSHACK (IRELAND).CO.UK LTD ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE. EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. WWW.BATHSHACK (IRELAND).CO.UK LTD ACCEPTS LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS IF IT ARISES FROM THE NEGLIGENCE OF WWW.BATHSHACK (IRELAND).CO.UK LTD, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF TEN THOUSAND POUNDS (£10,000).
8. The Consumer Protection (Distance Selling) Regulations 2000 / Returns
Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period", this "cooling off period" is 7 working days starting the day after delivery. Cancellation must either be in the form of email or letter and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused.
9. External Sites
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). WWW.BATHSHACK (IRELAND).CO.UK LTD. Is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites including as to cookies, personal data, confidential information, or purchases of goods or services. You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.
(v3) updated August 2021