30 Days Returns
At bathshack.com we want to make your shopping experience as enjoyable as possible. Our 30 day returns policy gives you time change your mind after receipt of your order. In the unlikely event that you wish to return your order please follow the returns process below.
When receiving goods it is the recipient’s responsibility to thoroughly check goods for any damage. If an item or the packaging has been tampered with during transit please note this on the delivery docket, take some photos and contact Bath Shack via e-mail within 48 hours of delivery
Once a product has been used and you believe it to be is faulty you must contact Bath Shack to discuss your concerns. Once an item has been returned to our depot we will check the product to see where the fault lies and provide you with a refund (minus delivery costs) if necessary.
- - Only goods in original packaging in a resalable condition will be considered for returns
- - Special order items or items made to the customers specifications cannot be returned
- - We do not accept returns on any consumables (adhesives, grouts, silicones etc)
- - Returns will only be accepted within 30 Days of Delivery
- - Return requests will only be processed through our online returns form
- - Returns to Bath Shack Showrooms will be rejected
How to return your order:
1) Request your return through our online returns form at the bottom of this page (This is the only way to request a return)
2) Once your return has been processed you will be contacted by Bathshack Customer Care to advise approval or rejection of your returns request, you will be required to provide photographs to confirm that that item are fit for resale.
3) An approved return will be issued with an RAN note (Returns Approval Number) and this will be provided to you in a printable format to be attached to your item for return. (Any Item(s) returned without an RAN will be rejected) Please affix this label to your item with CLEAR TAPE ONLY.
4) All items must in original unopened packaging and fit for resale, any items returned which are non-compliant will be rejected. It is your responsibility to return items in good condition and to ensure they are suitably packaged to avoid damage in transit. Bathshack DO NOT offer a collection service.
5) Items can only be returned to the address provided on the RAN note, please do not attempt to return items to showrooms as they will be rejected.
6) Once we are in receipt of your return, it will be inspected by our returns department which will trigger the refund process. Please note this process will take 7-10 days from date of receipt of your item.