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Delivery Information

Covid-19 Delivery Information

Status

•  Our website remains open for orders

•  Our showrooms are open by appointment only- please contact the showroom directly to book

•  Our warehouse and delivery partners are operational

•  Our customer service and sales team are working from home and are available via telephone, email and live chat

 

Order delivery time update

 Please note: If we hold the product in stock we aim to dispatch within 48hrs. However if it’s a special order please be aware this may take longer.

Some of our suppliers remain closed. In the case we don’t hold stock of an item it may take longer to be delivered.

 

FAQ’s

If I place an order online how long will it take to arrive?

If we hold the items in stock we aim to dispatch within 48hrs. If the items are a special order or we don't hold the items in stock it may take longer to arrive.

I have already placed an order with you, what happens now?

If you have already ordered from us, don’t worry we are working on getting your delivery to you as soon as possible. To discuss your order you can contact us on our live chat between 9am and 10pm. Or send us an email to info@bathshack.com including your full name, phone number and order number.

Can I collect my order?

At this moment in time we are not offering collection on any orders as our stores and warehouse are working with low staff numbers. 

When will you re-open?

The safety of our customers and staff is our main priority.

For now we are operating our showrooms by an appointment only basis.

How can I contact you?

We are continuing to support all our customers during this time but are doing so remotely from home.

You can contact us on the following:

Website Live Chat between 9am and 10pm

You can request a call back by clicking here.

By email: info@bathshack.com

On any of our social channels

Please be aware we are running on low staff numbers so it might take a little longer than usual to get a response, however we will get back to you as soon as we can.

Dispatch and Delivery Times

During this time please refer to the above Covid information on delivery. As due to Covid-19 delivery times may be effected. 

If the item is in stock we aim to dispatch your order within 5 working days. From time to time products may be out of stock and it may be impossible to dispatch within 5 days.  If you require a certain item to be dispatched sooner, please contact us as in many cases items can be dispatched sooner.

Once your order has left our warehouse you will receive an e-mail to tell you that your order has been dispatched and give you an estimated delivery time. You can log into your account at bathshack.com at any time to track the status of your order.

Upon dispatch, orders should be received the next working day for Northern Ireland and Rep of Ireland, and 2-3 working days for UK Mainland deliveries, allow 3 working days for the rest of the UK.

It is important that we have a contact number for the delivery recipient as in most cases our couriers will contact the recipient before delivery to agree an acceptable delivery time and or to obtain directions.

Upon delivery of products a recipient should be present in order to sign for goods and to also check products to ensure that they have not been damaged during transit and that the correct goods were dispatched.

Delivery Charges

Delivery charges can be easily calculated by adding the required items to your shopping cart and entering your address.

Please be sure to enter Country, County and Postcode. If you do not have a Postcode where you live, please enter "0000" in the postcode field, and your delivery will be calculated.

Cancellation of an order

Once an order has been placed a shipment cannot be cancelled. You may however return the unopened item back, after delivery. The price of the product will be refunded back to you as soon as the product has reached our depot and has been checked to ensure that it has not been used or damaged in transit. You will be responsible for the product until it reaches our depot so it is advised you use tracked delivery.

Directions for receiving your order

  1. If pallet is visually damaged please do not accept delivery.
  2. Our logistic partners only operate a one man crew and a Kurb Side Delivery Service, we therfore advice that 2 people be present on the day of delivery to un-wrap and check the pallet.
  3. Please use caution when unwrapping the pallet, as items may have become unsteady during transit.
  4. All outer wrapping must be removed & all content must be checked prior to signing & acceping delivery.
  5. In the unlikely event of damages please contact Bathshack immediately. Bathshack will not accept responsibility if the Proof of Delivery is signed without stating damaged items.
  6. Claims for damages MUST be reported to Bathshack within 48hrs of receiving goods, any claims after this period will not be accepted.

Please contact info@bathshack.com for more information.