Delivery Information

 

Service	Small Deliveries	Medium Deliveries	Large Deliveries
UK Mainland - Standard Delivery 2-3 days from shipping	£6.99	£10.99	£49.99
Northern Ireland - Standard Delivery Next working day from shipping	£6.99	£10.99	£29.99
Express Delivery - Next Day Dispatch * Only available on select products	-	£14.99	-
Republic of Ireland - Standard Delivery 1-2 days from shipping	-	£10.99	£39.99
Klarna Delivery 2-7 days from shipping	-	-	£50.00

 

Dispatch and Delivery Times

We aim to dispatch your order within 5 working days.  From time to time products may be out of stock and it may be impossible to do so.  If this is the case we will inform you by email and give you the option to wait on the arrival of new stock, or we will offer you an alternative item.  If you require a certain item to be dispatched sooner, please contact us and we will do our utmost to assist you.

Once your order has left our warehouse you will receive an e-mail to tell you that your order has been dispatched and give you an estimated delivery time. You can log into your account at bathshack.com at any time to track the status of your order.

Upon dispatch, orders should be received the next working day for Northern Ireland, 1-2 working days for Republic of Ireland and 3-4 working days for UK Mainland deliveries. Please allow more time for remote rural areas for example the Scottish Highlands.

It is important that we have a contact number for the delivery recipient, as in most cases our couriers will contact the recipient before delivery to agree an acceptable delivery time and/or to obtain directions.

Upon delivery of products a recipient should be present in order to sign for goods and to also check products to ensure that they have not been damaged during transit and that the correct goods were dispatched.

Receiving Your Delivery

The delivery drivers are not insured to assist with the unpacking of deliveries. The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver being unable to drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large or very large item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)

All Pallet Deliveries will be kerbside delivery which means that items will be delivered to the nearest kerbside at the shipping address specified. Our kerbside pallet service offers delivery to the kerbside only, couriers will NOT be able to move pallets or goods inside the property.

Delivery Charges

Delivery charges can be easily calculated by adding the required items to your shopping cart and entering your address on the checkout page.

Please be sure to enter Country, County and Postcode or Eircode. If you do not have a Postcode or Eircode where you live, perhaps the address is a new build, you may enter "0000", to obtain an estimated charge which may be subject to final confirmation.

Please Note: Remote delivery locations may be subject to an additional delivery charge before your order is dispatched.

Cancellation of an Order

Once an order has been dispatched it cannot be cancelled. You may however return the unopened item back, after delivery. This can only be in line with our 30 Day Returns Policy. The price of the product will be refunded when the product has reached our depot and has been checked to ensure that it has not been used or damaged in transit. You will be responsible for the product until it reaches our depot so it is advised you use tracked delivery.

Please note:  Made to order products are manufactured to the customer's specifications and CANNOT be cancelled, returned or exchanged once ordered, unless the item arrives damaged.  Delivery times may be slightly longer on made to order products.

 

Directions for Receiving Your Order

1. If a pallet or parcel is visually damaged, please detail all of this on the Proof of Delivery, we strongly suggest that you take photographs. If necessary, you can reject the delivery but you MUST then contact Bathshack on the same day to report the situation.
2. We advise that 2 people un-wrap the pallet.
3. Please use caution when unwrapping the pallet, as items may have become unsteady during transit.
4. When possible, all outer wrapping must be removed & all content must be checked prior to signing & accepting delivery, If the courier will not wait for the goods to be checked DO NOT sign for your delivery as “Unchecked” you must indicate on the Proof of Delivery “No time given to fully unwrap and check”.
5. In the event that you have asked for the delivery to be left in a safe place and therefore cannot sign for the order you need to check the order and advise us of any damages or missing items withing 48 hours via phone call or by emailing info@bathshack.com.

 

Section:  Returns Policy

 

30 Day Returns At Bathshack, we want to make your shopping experience as enjoyable as possible. Our 30 day returns policy gives you time to change your mind after receipt of your order. In the unlikely event that you wish to return your order please follow the returns at the bottom of this page.

When receiving an order, it is the recipient’s responsibility to thoroughly check goods for any damage. If an item or the packaging appears to be damaged at the point of delivery, please note this on the delivery docket with the driver present and follow the steps on this page to get your issue resolved If an item appears to have developed a fault after installation, please follow the steps on this page to get your issue resolved.

 

Returns Policy - Only goods in original packaging in a resalable condition will be considered for returns - Special order items or items made to the customer's specifications cannot be returned - We do not accept returns on any consumables (adhesives, grouts, silicones etc) - Returns will only be accepted within 30 Days of Delivery - You must contact us to obtain a completed returns form before returning an item

 

Returns Process Before requesting a return, please check that your return falls within our return policy 1) Request your return by using this form. Please ensure you upload photos showing that the item(s) you wish to return are in resaleable condition. If any items have been opened, please upload photographs of the item itself and a photograph of the packaging resealed with clear tape.

2) Our Customer Support team will create a return order for you and send you a RAN (Returns Authorisation) form, which will list the item(s) you wish to return.

3) Please print this RAN form & attach a copy to each item you wish to return. This ensures your return is processed quickly when it is returned to our distribution centre. If you do not attach a copy of the RAN form to an item you have returned, this may hinder or delay your return being processed. Please affix the RAN form to your item(s) with CLEAR TAPE ONLY.

4) All items must be returned in original packaging and must be fit for resale. Any items returned which are not resaleable will be rejected. It is your responsibility to return items in good condition and to ensure they are suitably packaged to avoid damage in transit. Bathshack do not offer a collection service. We recommend that you use a tracked delivery service with a reputable courier as we cannot be held responsible for returns that are lost in post.

 

 

Please note

Once we have received your return, it will be inspected by our returns team within 14 days. Once approved, our team will be in touch to arrange an exchange or issue store credit for use against a future order.