Frequently Asked Questions
- How long will my delivery take?
We aim to dispatch your order within 5 working days. From time to time products may be out of stock and it may be impossible to do so. If this is the case we will inform you by email and give you the option to wait on the arrival of new stock, or we will offer you an alternative item. If you require a certain item to be dispatched sooner, please contact us and we will do our utmost to assist you.
Any items with express delivery and fast dispatch are usually shipped within 24hrs. However please note, if your order consists of items with express delivery and items with longer lead times your whole order will take longer to dispatch. We can only ship your order once all the items in your order are ready for dispatch. If you require items sooner please contact a member of the sales team as we may have alternative options we can offer you to help speed up your order.
- What's your returns policy?
At bathshack we want to make your shopping experience as enjoyable as possible. In the unlikely event that you wish to return your order please follow the returns policy here.
- What discounts do you offer?
- Here at Bathshack we understand that everybody loves a great deal on their new bathroom. So we've made a great deal easy for you to find. You can find a wide range of discounts and offers here.
- Do you offer an installation service?
Unfortunately, we do not offer an installation service. We recommend you book a professional tradesperson to install your products.
- Do you have a showroom?
Yes, we have 6, 4 in Northern Ireland (2 in Belfast, 1 in Ballymena & 1 in Lisburn) we also have 2 in the Republic of Ireland (Dublin & Cork). You can find our showroom addresses here. We have a wide range of baths, taps, showers, heating tiles and much more on display. Our expert staff are always happy to help with and bathroom advice. Why not visit one of our showrooms today and find out more.
- Can I collect my order from your showroom?
Due to covid-19 we are not offering collections in any of our showrooms at this time.