Returns Policy

Returns

In the unlikely event that you are unhappy with the product that has been delivered to you, you have the option to return the product to us within 7 days and we will refund your money in full.

In this event the customer is liable for all returns charges.

After this time you will be responsible for the safe postage of products and will be charged a restocking fee.

When returning items to the depot please ensure that they are carefully packaged, in their original packaging. Boxes should be unopened, unless they are faulty, and free from any writing. Failure to do so could affect your refund.

You will receive the refund into your account as soon as we have checked the products to ensure that they are suitable for resale and not faulty.

Faulty goods

When receiving goods it is the recipient’s responsibility to thoroughly check goods for any damage. If an item or the packaging has been tampered with during transit please note this on the delivery docket and contact Bath Shack via e-mail within 24 hours.

Once a product has been used and is faulty you must contact Bath Shack to organise a refund or replacement product. Once an item has been returned to our depot we will check the product to see where the fault lies and provide you with a refund (minus delivery costs) if necessary.

Wrong Items delivered

Once products are delivered they must be checked thoroughly, if it comes to light the wrong item has been delivered to you contact Bath Shack within 24 hours in order to arrange delivery of the correct items. In this instance, Bath shack will take responsibility of the postage costs of the items to be returned, but it is the recipient's responsibility that the products are packaged safely to stop products from being damaged in transit.

Please contact info@bathshack.com for more information.