Refund policy
At Bathshack we want to make your shopping experience to be as enjoyable as possible. In the unlikely event that you wish to return your order please follow the returns process below.
When receiving goods it is the recipients’ responsibility, or whomever they have appointed, to thoroughly check goods for any damage. If an item or the packaging has been tampered with during transit please note this on the delivery docket, take some photos and contact Bathshack via e-mail to info@bathshack.com within 48 hours.
Please follow the returns process as detailed below.
30 Day Returns Policy
- Only goods in original packaging in a resalable condition will be considered for returns
- You are responsible for the cost of return via your chosen courier/carrier
- Made to order items cannot be returned
- We do not accept returns on any consumables (adhesives, grouts, silicones etc.)
- Returns to Bathshack Showrooms will be rejected, returns must always be returned to our warehouse in Antrim
Returns Process
How to return your order:
- Request your return by using this form. Please ensure you upload photos showing that the item(s) you wish to return are in resaleable condition. If any items have been opened, please upload photographs of the item itself and a photograph of the packaging resealed with clear tape.
- Our Customer Support team will create a return order for you and send you a RAN (Returns Authorisation) form, which will list the item(s) you wish to return.
- Please print this RAN form & attach a copy to each item you wish to return. This ensures your return is processed quickly when it is returned to our distribution centre. If you do not attach a copy of the RAN form to an item you have returned, this may hinder or delay your return being processed. Please affix the RAN form to your item(s) with CLEAR TAPE ONLY.
- All items must be returned in original packaging and must be fit for resale. Any items returned which are not resaleable will be rejected. It is your responsibility to return items in good condition and to ensure they are suitably packaged to avoid damage in transit. Bathshack do not offer a collection service. We recommend that you use a tracked delivery service with a reputable courier as we cannot be held responsible for returns that are lost in post.
Please note
Once we have received your return, it will be inspected by our returns team within 14 days. Once approved, our team will be in touch to arrange an exchange, refund to original payment method or store credit for use against a future order. Refunds will be processed within 5 working days after approval.
Damaged or Faulty Goods
If your item arrives damaged or develops a fault, please contact us at info@bathshack.com. Faulty or damaged goods will be handled in accordance with your statutory rights under the Consumer Rights Act 2015, and we will arrange a repair, replacement or full refund as appropriate
Order Cancellation
We understand that occasionally an issue may occur with your chosen items, and you might wish to cancel your order. If this is the case, please contact us as soon as possible to let us know you wish to cancel your order. In the case that the order has already been processed and shipped it will be the recipients’ responsibility to return the order. In this case the customer is liable to pay return postage/carriage and must ensure the items returned are in full resalable condition with no marks or damage. We recommend that you use a tracked delivery service with a reputable courier/carrier.
More information can be found about all of our policies on our help section
