Delivery Information

Free delivery on UK orders over £500  |  Free delivery on Ireland orders over €699

Dispatch and Delivery Times

We aim to dispatch stocked products within 2-5 working days.  From time to time products may be out of stock and it may be impossible to do so.  If this is the case we will inform you by email and give you the option to wait on the arrival of new stock, or we will offer you an alternative item.  If you require a certain item to be dispatched sooner, please contact us and we will do our utmost to assist you.

Once your order has left our warehouse you will receive an e-mail to tell you that your order has been dispatched and give you an estimated delivery time. You can log into your account at bathshack.com at any time to track the status of your order.

Upon dispatch, orders should be received the next working day for Northern Ireland, 1-2 working days for Republic of Ireland and 3-4 working days for UK Mainland deliveries. Please allow more time for remote rural areas for example the Scottish Highlands.

It is important that we have a contact number for the delivery recipient, as in most cases our couriers will contact the recipient before delivery to agree an acceptable delivery time and/or to obtain directions.

Upon delivery of products a recipient should be present in order to sign for goods and to also check products to ensure that they have not been damaged during transit and that the correct goods were dispatched.

Receiving Your Delivery

The delivery drivers are not insured to assist with the unpacking of deliveries. The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver being unable to drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large or very large item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)

All Pallet Deliveries will be kerbside delivery which means that items will be delivered to the nearest kerbside at the shipping address specified. Our kerbside pallet service offers delivery to the kerbside only, couriers will NOT be able to move pallets or goods inside the property.

If you or your appointed recipient are not available to receive delivery on the assigned day and the courier has attempted delivery, you will be liable for the additional re-delivery charge. Goods will not be re-delivered until this fee has been paid

Delivery Charges

Delivery charges can be easily calculated by adding the required items to your shopping cart and entering your address on the checkout page.

Please be sure to enter Country, County and Postcode or Eircode. If you do not have a Postcode or Eircode where you live, perhaps the address is a new build, you may enter "0000", to obtain an estimated charge which may be subject to final confirmation.

Please Note: Remote delivery locations may be subject to an additional delivery charge before your order is dispatched.

Cancellation of an Order

Once an order has been dispatched it cannot be cancelled. You may however return the unopened item back, after delivery. This can only be in line with our 30 Day Returns Policy. The price of the product will be refunded when the product has reached our depot and has been checked to ensure that it has not been used or damaged in transit. You will be responsible for the product until it reaches our depot so it is advised you use tracked delivery.

Please note:  Made to order products are manufactured to the customer's specifications and CANNOT be cancelled, returned or exchanged once ordered, unless the item arrives damaged.  Delivery times may be slightly longer on made to order products.

Directions for Receiving Your Order

1. If a pallet or parcel is visually damaged, please detail all of this on the Proof of Delivery, we strongly suggest that you take photographs. If necessary, you can reject the delivery but you MUST then contact Bathshack on the same day to report the situation.
2. We advise that 2 people un-wrap the pallet.
3. Please use caution when unwrapping the pallet, as items may have become unsteady during transit.
4. When possible, all outer wrapping must be removed & all content must be checked prior to signing & accepting delivery, If the courier will not wait for the goods to be checked DO NOT sign for your delivery as “Unchecked” you must indicate on the Proof of Delivery “No time given to fully unwrap and check”.
5. In the event that you have asked for the delivery to be left in a safe place and therefore cannot sign for the order you need to check the order and advise us of any damages or missing items withing 48 hours via phone call or by emailing info@bathshack.com.