Delivery Information

Free delivery on NI orders over £299, GB Mainland orders over £499 and Republic of Ireland orders over €349

Delivery at a glance

We deliver across Northern Ireland, GB Mainland and the Republic of Ireland. Delivery is free on NI orders over £299, GB Mainland orders over £499 and ROI orders over €349. In-stock items are dispatched within 2–5 working days. Items we order in from our suppliers typically take 7–14 days, and some are quicker. Every product page shows which applies. After dispatch, NI orders typically arrive the next working day, ROI orders in 1–2 working days and GB Mainland orders in 3–4 working days. You can also collect your order from our Antrim showroom with Click & Collect.

Delivery charges

Free delivery applies to orders over £299 in Northern Ireland, £499 on GB Mainland and €349 in the Republic of Ireland. Your delivery charge is based on the total weight of your order and is worked out automatically at checkout. Heavier items such as baths, suites and shower enclosures travel on a pallet or are delivered by a Bathshack driver in our own van.

To see your exact delivery charge, add your items to your basket and enter your country, county and postcode or Eircode at checkout. If your address doesn’t have a postcode or Eircode yet (for example, a new build), enter one from a nearby address and include your full address details in the address lines. We’ll confirm your delivery with you before dispatch, or you can call our sales team for help.

Deliveries to the Scottish Highlands and islands and the Isle of Man may carry an additional surcharge and can take longer to arrive. If a surcharge applies to your order, we’ll contact you with the exact charge before dispatch.

When will my order be dispatched?

Every product page shows the delivery time for that item:

• In stock for immediate dispatch: the item is in our warehouse and is dispatched within 2–5 working days.
• Supplier lead time shown: we order the item in for you. This typically takes 7–14 days, and some items are quicker. The estimate is shown on the product page.

We send your order in one delivery once every item is ready. If your order mixes in-stock items with lead-time items, it will ship when the last item arrives with us. If you need some items sooner, call our sales team on 028 9077 0188 (UK) or 01 259 7531 (ROI) and we’ll see what we can do.

Occasionally an item may go out of stock after you’ve ordered. If this happens, we’ll email you and give you the choice of waiting for new stock or choosing an alternative item.

Delivery dates are estimates and, occasionally, supplier delays are outside our control. We’ll keep you updated if anything changes.

Made-to-order products

Made-to-order products are made to your specification, so they can take a little longer to arrive. They can’t be cancelled, returned or exchanged once ordered, unless they arrive damaged.

Tracking your delivery

We’ll email you when your order leaves our warehouse, with an estimated delivery time. Parcel deliveries also come with a tracking reference, and you can check the status of your order at any time by logging into your account at bathshack.com. If your order is travelling on our own van, our team will contact you to agree a delivery day before we dispatch.

Please make sure we have a contact phone number for the person receiving the delivery. In most cases, the courier or our driver will call ahead to agree a delivery time or ask for directions.

Large item and pallet deliveries

All large item and pallet deliveries are kerbside only, whether they arrive by courier or on our own van. The driver will leave your goods at the nearest kerb to your delivery address and isn’t able to bring them inside or help unpack.

Drivers can only use public roads. If your property is on a private lane or farm track, your delivery will be made to the end of the public road. If a delivery is refused because the driver can’t reach your door, the delivery and collection costs will be charged. Smaller parcels can usually be carried to your door.

Items can shift during transit, so take care when unwrapping pallets. We recommend two people unwrap them.

If you’re not in

Someone needs to be available to receive and sign for your delivery. For van deliveries, we agree the delivery day with you before your order is dispatched. If a delivery can’t be completed because no one is available on the booked or agreed day, a re-delivery charge applies, and we’ll rebook your delivery once this has been paid.

Checking your delivery

Please check your items when they arrive and before signing for them where you can.

• Damaged packaging: if a parcel or pallet looks damaged, note it on the delivery paperwork and take photos. You can refuse a damaged delivery, but please let us know the same day.
• Checking before you sign: where possible, remove the outer wrapping and check everything before signing. If the driver can’t wait for you to check, don’t sign it as just “Unchecked”. Write “No time given to fully unwrap and check” on the delivery paperwork instead.
• Safe place deliveries: if you asked for your order to be left in a safe place, please check it and tell us about any damage or missing items within 48 hours.
• Damaged or missing items: if you can’t check everything straight away, please inspect your order within 48 hours of delivery. Call us or email info@bathshack.com within 48 hours with your order number and photos clearly showing any damage, and we’ll aim to resolve it within 48 hours.

Please don’t book your installer yet

We recommend you don’t book a plumber or start any preparation work until your full order has arrived and you’ve checked every item. That way, a delayed or damaged item won’t hold up your installer.

Cancelling an order

Once an order has been dispatched, it can’t be cancelled. You can still return unused, unopened items after delivery under our 30-day returns policy. We’ll refund you once the item has arrived back with us and been checked. Items remain your responsibility until they reach us, so we recommend using a tracked service. Made-to-order products can’t be cancelled once ordered.

Click & Collect from our Antrim showroom

You can collect your order free of charge from our Antrim Showroom, 85 Enkalon Industrial Estate, Antrim, BT41 4LJ. Just choose Click & Collect at checkout. There’s no delivery charge, and Click & Collect is open to customers in Northern Ireland, GB and the Republic of Ireland.

When will my order be ready?

In-stock items are usually ready to collect within 24 hours. Any item can be ordered for Click & Collect, and items that aren’t in stock are ordered in from our suppliers for you. We’ll contact you with updates if this affects when your order is ready. We’ll email and/or call you as soon as your order is ready, so please wait to hear from us before you travel.

What do I need to bring?

The person named on the order must collect it and bring photographic ID. Our team will help load your order, but baths, suites, shower enclosures and other large items are heavy and bulky, so please bring a vehicle big enough to carry them.

How long will you hold my order?

We’ll hold your order for 7 days from when we let you know it’s ready to collect.

Returns

Our showroom and warehouse are on the same site, so items can be brought back to the same place you collected them, in line with our returns policy.

Delivery FAQs

How much does delivery cost?

Delivery is free on NI orders over £299, GB Mainland orders over £499 and Republic of Ireland orders over €349. Below these amounts, delivery starts from £7 (UK) or €15.99 (ROI), depending on the weight of your order. Large items and pallets cost £29.99 to Northern Ireland, £49.99 to GB Mainland and €49.99 to the Republic of Ireland.

How long will my delivery take?

In-stock items are dispatched within 2–5 working days. Items ordered in from suppliers typically take 7–14 days. After dispatch, delivery is typically the next working day in Northern Ireland, 1–2 working days in the Republic of Ireland and 3–4 working days on GB Mainland.

What does “in stock for immediate dispatch” mean?

It means the item is in our warehouse and will be dispatched within 2–5 working days. Items not in stock show their supplier lead time on the product page, typically 7–14 days.

Do you deliver to the Scottish Highlands, islands or the Isle of Man?

Yes. An additional surcharge may apply, and we’ll contact you with the exact amount before your order is dispatched.

How do I track my order?

We’ll email you when your order is dispatched. Parcel deliveries come with a tracking reference, and you can check your order status by logging into your account at bathshack.com. If your order is travelling on our own van, we’ll contact you to agree a delivery day before we dispatch.

Will the driver bring my delivery inside?

No. Large item and pallet deliveries are kerbside only, whether by courier or our own van, and drivers can’t carry goods into the property or help unpack.

What should I do if something arrives damaged or missing?

Note any visible damage on the delivery paperwork and take photos. Then call us or email info@bathshack.com within 48 hours of delivery with your order number and photos, and we’ll aim to resolve it within 48 hours.

Can I cancel my order?

You can cancel before your order is dispatched. Once it has been dispatched, it can’t be cancelled, but unused, unopened items can be returned under our 30-day returns policy. Made-to-order products can’t be cancelled once ordered.

Can I collect my order instead of having it delivered?

Yes. Choose Click & Collect at checkout to collect your order free of charge from our Antrim Showroom, 85 Enkalon Industrial Estate, Antrim, BT41 4LJ.

How quickly can I collect my order?

In-stock items are usually ready within 24 hours. Items we need to order in take longer, and we’ll keep you updated. Please wait for our email or call to say your order is ready before you travel.

What do I need to bring to collect my order?

The person named on the order must collect it and bring photographic ID. For large items, please bring a suitable vehicle. Our team will help you load it.

Can someone else collect my order?

No. For security, the person named on the order must collect it and show photographic ID.

How long will you keep my order for collection?

We’ll hold your order for 7 days after we let you know it’s ready.

Can I return items to the Antrim showroom?

Yes. Our showroom and warehouse are on the same site, so you can bring returns back to where you collected your order, in line with our returns policy.